From opening an account to making a withdrawal — everything is covered here. We're here whenever you need us.
Go straight to the section you need for a faster resolution
Everything you need to know about creating a new account, login issues, password resets, and identity verification.
View MoreHow to deposit via Mobile Pay, Nagad, Rocket, and bank transfer — including limits and requirements.
View MoreHow to withdraw your winnings, how long it takes, and what verification is needed — all your questions answered.
View MoreWelcome Bonus, Cashback, Free Spins — terms and conditions and how to claim them.
View MoreWhat to do if a game won't load, your screen freezes, or you get disconnected.
View MoreTroubleshooting app downloads, installation, and update issues for Android and iOS.
View MoreAccount security, two-factor authentication, and reporting suspicious activity.
View MoreBetting on cricket, football, and more — covering live odds, bet cancellations, and results.
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Step-by-step guidance for everyone — new players and seasoned ones alike
Click the "Register" button at the top right of the site. Fill in the form with your mobile number, email, and password. Make sure to choose a strong password.
A 6-digit OTP will be sent to your mobile. Enter it in the designated field. The OTP is valid for 5 minutes only. If you don't receive it, tap the "Resend" button.
Add your name, date of birth, and preferred payment method. For larger withdrawals, you may need to upload a valid ID. This is a one-time step.
This is a common issue many users run into. c k44On the -login page, click "Forgot Password" and enter your registered mobile number or email. You'll receive a reset link or OTP. Use it to set a new password. The whole process takes under 3 minutes.
CK44Per -'s policy, each person is allowed only one account. Opening multiple accounts from the same device or mobile number may result in all accounts being suspended and balances forfeited. Family members using separate numbers and devices can each create their own account — that's perfectly fine.
KYC, or "Know Your Customer" verification, is there to protect you. If anyone tries to access your account without authorization, this verification process stops them. c k44You'll typically need to upload a photo of your national ID or passport. Once approved, you won't need to do it again, and the withdrawal process becomes much smoother.
A plain-language guide to depositing and withdrawing funds
Log in to your account and go to the "Deposit" button. Choose your preferred payment method — Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and complete the payment by following the instructions. Using the correct reference number is essential, otherwise the deposit process may be delayed.
Go to the "Withdraw" section, enter the amount, and select your payment method. Funds will be sent to your registered number, so make sure it's correct. First-time withdrawals require KYC verification — once that's done, future withdrawals will be processed faster.
| Payment Methods | Deposit Limits | Withdrawal Limits | Processing Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳200 – ৳50,000 | 500 – 30,000৳ | 5–15 minutes | Free |
| Cash | ৳200 – ৳50,000 | 500 – 30,000৳ | 5–15 minutes | Free |
| Rocket | ৳200 – ৳30,000 | 500 – 20,000৳ | 10–30 minutes | Free |
| Bank Transfer | 1,000 – 2,00,000৳ | 1,000 – 1,00,000৳ | 2–6 hours | Varies by bank |
Without understanding the terms, you won't get the full value from your bonus
Your welcome bonus is added automatically when you make your first deposit on a new account. c k44This bonus is credited as a percentage of your deposit. Bonus funds cannot be withdrawn directly — you first need to place bets totalling a specified amount, which is known as the wagering requirement.
Say you receive a ৳1,000 bonus with a 20x wagering requirement — you'd need to place a total of ৳20,000 in bets before withdrawing the bonus. It sounds like a lot, but it's very manageable if you play regularly. The bonus terms will specify how much each game contributes toward the wagering requirement.
Free spins are available through weekly or monthly promotions. They're generally limited to specific slots games and come with an expiry date. Cashback offers return a portion of your losses back to you. CK44Check the "Latest Promotions" page regularly so you never miss the best offers.
Yes, in many cases you can skip the bonus and play directly with your deposit. Withdrawing without a bonus comes with no wagering requirements attached. This is a great option if you'd rather avoid bonus terms altogether.
If your issue isn't resolved, speak to us directly — in Bangla
The fastest way to get help. Look for the chat icon at the bottom right of any page on the site.
Active 24/7Get in touch easily from your mobile. Send a screenshot or video to help us understand the issue.
8:00 AM – 12:00 AMFor detailed issues, reach us by email. We usually respond within 1–4 hours.
support@ck44.cashCommon questions are already answered in our FAQ. Check there first — it'll save you time.
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If you're having trouble with a game or the app, try these steps first
Pages sometimes fail to load properly due to a temporary connection issue. A quick refresh is usually all it takes to fix it.
Clear your cache and cookies from browser settings, then log in again.
Live games require a minimum connection speed of 5 Mbps. Using Wi-Fi will give you the best results.
Older app versions can cause problems. Download the latest version from the Play Store or our website.
This can happen on any online platform. CK44In this situation, your game session is saved for a set period of time. Logging back in will usually let you resume from where you left off. However, this option is limited for live games as they run in real time.
To install the app on Android, go to Settings and enable "Unknown Sources" or "Install Unknown Apps," then run the downloaded APK file. On iOS, use Safari and add the site to your Home Screen. Detailed guide c k44available on the download page.
Answers to the most frequently asked questions
c k44 We believe gambling is meant to be enjoyed, not relied upon. It's entertainment, not a source of income. Set your limits, never bet beyond your budget, and take a break when you need one. Visit our Responsible Gaming page for tools including deposit limits and self-exclusion.